What to Look for in an Event Management Company and How It Benefits You

When it’s about business, nobody wants to leave any stone unturned and try every possible way to enhance business and bring profits while keeping the expenses under check. And when it’s about business at a corporate level, what serves as one of the best means to attract probable customers are the corporate events, but because a lot of money is required for organising these events, business owners tend to organise these without professional help. In theory, this makes sense. You will be able to organise the event without having to spend for the corporate event management companies. Yes! You can plan the event but the result will not be as good as that of professionals. You might be able to bring clients to your event, but by conducting a not-so-good event, you will give a bad impression and will let down your brand’s image. In any which way, it would be a clever choice to rope in an external corporate event planner to do a great job for you. But before you hire a corporate event planner, check whether he/she is capable of taking care of the following processes:

1. Discussing and understanding the client’s vision

Look for a corporate event coordinator who will prefer to meet and discuss the event message, corporate values and themes. Any corporate event manager who understands your idea and knows how to turn it into reality would be better suited for organising your event.

2. Making a cost estimate

Set a budget for your event and see whether the event planner can come up with a plan that aligns with your defined budget.

3. Building a checklist

Success of anything depends majorly on the planning; if the planning is right, the probability of success is high and vice versa. Event manager who builds a checklist and follows a step-wise procedure, from core planning, administrative responsibilities to operational tasks should be considered.

4. Planners who have connections

This is one of the prime reasons for choosing event management companies. These companies have contracts signed with different service providers and hence can provide higher quality in better price range. Not just the price, but they may offer services you had no idea about. So, choose the coordinator who’s experienced and has connections that can make the event stand out at low cost.

5. Technological aspects

In today’s digital era, it is very important for an event organizer to be technologically sound and hence choose the company that has appropriate tools and softwares to communicate with attendees. He/she should be capable of communicating online, the details of your event, such as the conference programmer, map, exhibitor list, speaker photos, etc.

If you find a corporate event management company capable of fulfilling all the above mentioned conditions, hire their services as you will be benefited in a lot many ways, some of which we have mentioned below:

a. Creative ideas and smoothing running show

Event organisers can get very creative with their work and bring out ideas that will work in favour of business. Moreover, as they are professionals with the right expertise, sourcing and contacts, your show will run smoothly without any glitch.

b. Saves you time and money

If you outsource your event management to a company, you will save both: money as well as time. Yes! It may seem like a waste of money, but in actuality, event planners will save you money owing to their contacts with hotels, venues and other suppliers. And, with the quality of output that they will provide, you are likely to earn a great value for your brand/business.

And as everything will be done as per their plan, you will save a lot of your valuable time.

c. Manages risk while keeping the safety of attendees at priority

There’s no denying the fact that an event is full of uncertainties and anything from a power failure, medical emergency or breaking of fire can take place. With an experienced event management company by your side, you don’t have to worry about all this. The planners are well trained to handle such situations. Besides this, the company also has a safety plan in place for any major mishappening.

The Future of Data Scientists by 2020

The growth of job profiles asking for analytical and scientific skills from 2.3 million in the year 2015 to 2.9 million by 2018 is evident of the fact that the scope and the worth of data scientist are going to expand in the near future awarding the better opportunities to the job aspirants.

The workforce needs of the big giants have now shifted to a huge demand of highly skilled breed of professionals such as data analysts, data scientists, machine learning etc. possessing the required skill sets and the knowledge base.

But the major difficulty involved is that the availability of skilled professionals is less than the huge demand made by the top fortune companies. It is vital that the gap which has been created is to be filled.

This can be done only when the existing professionals enhance their skill sets by learning the skills required to deal with the big data and the new entrants aspire to become the data scientist.


1. The major source of attraction which would make a candidate to go for data science is the handsome salary packages offered by the companies in the field of data science.

2. The humongous amount of job opportunities is available in the field of Data Science. Hence, one needs not to worry about whether any company would recruit him/her as a data scientist.

Every company in today’s era is in need of data scientists because they have the knowledge base and the expertise to deal with the data and to gain the perceptions out of it which further decision-making process becomes smarter and logical.

3. The skill sets and the knowledge base acquired by undergoing data science courses assist you in reaching greater heights in your life, be it personal or professional.

4. If the numbers and algorithms intrigue you and you love doing coding, then pursuing data science as a career option is the best decision for your life.


The smart decisions based on the expertise of the professionals assist the Organizations in improving the productivity and profitability of the business firms.

It further assists the Organizations in identifying and implementing the new market revenue opportunities and at the same time identifying the early warning signals and undertaking the steps to overcome them.

This all can be achieved by effective and proper analysis of the data by using the tools and the methodologies associated with the data analysis which is the prime responsibility of the data scientist.

Taking the right decision at the right time will serve as an icing on the cake. It serves as a medium to improve the customer satisfaction, thereby leading the company on the pathway of growth and development.

The adoption of data science has become the lifeblood of every successful and profitable business enterprise.

Hence it can be said that it is no more a question of whether Organizations should adopt the data science or not. It is the necessity that every organization must keep into consideration if it wants to move forward on the pathway to success.

8 Ways to Show Your Boss You’re Ready for That Leadership Role

According to a report published on Deloitte Insights, 86% of companies interviewed in a survey say that developing new leaders is an urgent or important need. This means that the majority of organizations would prefer to groom a number of their employees who have the potential to handle higher positions than to hire externally.

Taking up leadership training courses is a great way to boost your confidence and gain the additional skills and knowledge you need to be an effective leader. Once you think you’re ready to take on a leadership role, you can demonstrate your readiness and competency through these strategic actions:

1. Bring extra value to the table

When you were still applying for your job, during the interview, you were probably asked the question, “What can you bring to the table?” You probably answered this all-important question by enumerating a list of your accomplishments, skills, experiences, etc. But once you’re ready to take on a higher position, you’ll need to bring more to the table.

This means taking on more work that you’re sure you can do competently and complete. If you have a set of tasks you need to do daily, go beyond the norm and put in more effort in your output.

For instance, if you’re in retail, don’t just aim to close the required or minimum number of sales every day. Work on getting more sales and giving patrons better customer experiences. By going beyond what you and your boss are used to, you are showing that you’re ready for more responsibilities.

2. Solve a big or recurring problem

Problem-solving is one crucial skill that all leaders should have. You can demonstrate that you have this highly prized ability by actually solving a huge problem or one that never seems to go away in the workplace.

Take the time to study certain processes or the office overall. Find out what causes delays in operations, dissatisfaction among customers, and discontent among your co-employees.

Do some research and recommend research-backed strategies or solutions to solve these problems. Work with the HR team, manager or business owner, and your co-workers to know if these are feasible fixes.

Once the new processes will be implemented, make sure you take a proactive stand and take the lead in accepting and following these changes.

3. Take ownership of your work

Humility is another trait people look for in leaders, and it is something that you should have as well. However, you should also own your contribution to success.

When others (especially your boss) notice and praise your accomplishments, accept and thank them. If you took the lead in a successful project, acknowledge your teammates’ efforts, but make sure you are aware of the important role you played in its realization.

4. Generously give credit to those who deserve it

Unless you took on a project yourself, always recognize and call out the efforts of your teammates. This is a crucial element in demonstrating and cultivating great teamwork. Appreciating the work of your colleagues shows your boss that you are paying attention to other people’s input and that you understand how everyone’s work contributes to the success of the company.

Recognition is one of the biggest things employees want to get from their bosses for inspiration. Even if you’re not a boss yet, acknowledge your colleagues’ efforts; they (and your superior) will appreciate you for it.

5. Inspire others

Genuinely acknowledging the hard work of others is a wonderful way to get the respect and admiration of your co-workers. However, take your appreciation a step further by motivating them to be better and to perform at a higher capacity as well.

Aside from leading by example, find different ways to inspire your colleagues. If some of them are experiencing burnout, offer tips on how they can overcome this. In case you’ve already experienced the same thing before, share some things about what you went through and how you successfully managed it.

If some of your co-workers want to become better employees, or are also aspiring for a higher position as well, encourage them to join you in team coaching sessions. All of you will learn something valuable from these programs. It is also an amazing way to let others know you are thinking of their welfare and success too; this, in turn, will encourage them to strive for more.

6. Know how to listen

Listening to another person with an open mind is a highly admired quality. It is essential to building and sustaining quality relationships.

If you know how to listen with an empathetic ear and open mind, you can develop a culture of passion and energetic teamworks. This is a clear indication that you have what it takes to be a leader. These are also traits that employers and managers look for and value in their next leaders.

7. See the big picture

Developing the ability to see and think big now will help you become an effective employee and leader. This refers to the capacity to keep an eye on the bigger vision of successful leadership without getting affected or caught up in various obstacles or issues at work.

Big picture thinking will also enable you to act proactively instead of reactively. When you already have this trait, your boss will know you are ready for a leadership role. This is because this quality is highly helpful in effectively managing people and time, and with turning challenges into opportunities.

8. Find, define and strengthen your voice

Building your personal brand is a by-word in the corporate world today. This is something that job-seekers are encouraged to focus on.

Finding and building up your brand’s voice and standing out from the crowd in a positive way will also help others see you as a potential leader. This can also spill over to your convictions; staying true to what you believe in is a good sign of a remarkable leader.

There is nothing wrong with pulling out all the stops if you’re keen on taking a leadership role. After all, aiming for a higher position is a goal worth working hard for. It is rewarding in many aspects and it is a clear sign that you’re on the right track to achieving greater success.

Vacations Are Good For Business

Summer has arrived and with it, our most popular vacation season. Nevertheless, a surprisingly large number of American workers, whether full-time employees who receive benefits, business owners, or other self-employed professionals, will not take time off to relax and get away this year, in summer or any other season.

There are many of us who apparently feel that stepping away from work responsibilities now and again signals a lack of discipline or commitment to our jobs. Many of us brag about the number of hours we work each day and more is always better. Could it be the legacy of the Puritan work ethic?

Furthermore, U.S. companies on the whole are stingy about granting paid time off, as compared to their counterparts in Australia, New Zealand, Europe and Latin America. Even in Great Britain, birthplace of the hard-working, pleasure-avoiding Puritans, employers large and small traditionally grant to their full-time employees three paid holidays at Christmas, while U.S. companies typically grant only one paid holiday.

Easter is the most important holiday on the Christian calendar, but in predominantly Christian America, there is no paid holiday for Easter. In contrast, paid holidays for Good Friday and Easter Monday are standard in Latin America, New Zealand, Australia and European Union member countries.

The Center For Economic and Policy Research reports that 25% of U.S. workers receive no paid time off of any kind—sick time, holiday, or vacation time. An increasing number of companies that employ primarily low-wage workers restrict the number of hours that their employees receive, to keep benefits out of reach for as many as possible.

U.S. workers are ourselves complicit in the anti-vacation time practice. According to the jobs and recruiting site Glassdoor, 75% of employees who are eligible to receive paid vacation time do not use all of their benefit days in a given year. Sadly, there may be a method to the madness.

The global forecasting organization Oxford Economics (part of Oxford University) found that 13% of managers are less likely to promote staff who use all of their vacation days and that employees who take fewer vacation days on average earn nearly 3% more pay than employees who use all vacation time granted.

Yet Reed Hastings, co-founder and CEO of Netflix, is considered the thought leader of a trend that advocates for offering unlimited vacation time to employees. He believes that leaders should trust their employees to make wise decisions about when and how much vacation time to take, and balance the companys’ needs and their personal needs.

Full Contact, a Denver, CO software company, now offers a $7500 bonus to employees if they actually leave town when on vacation. Conditions apply. Those employees must refrain from using tech gadgets such as mobile phones or computers and refrain also from sending emails and texts. Employees cannot work while on vacation.

Finally, Jim Moffatt, CEO of mega consulting firm Deloitte, extols the benefits of vacations, stating “By taking a break from day-to-day operations, not only was I spending more much-needed time with my family, but also I was able to focus on the bigger picture of where we (Deloitte) were and where our business was going.”

Are you convinced yet? It’s not easy for independent business owners and Solopreneurs to take time off, but make it a point to get out of town for a weekend trip or two this summer, if possible. Your clients will be better served when you are rested and ready to deliver the solutions that they need.

HR Viability & Role in Business Strategy

Human Resources management in recent years has fought to be seen as a vital determinant of the business. In addition, executive leadership along with board of directors’ decision on what HR actually brings to the table in regard to strategic business planning and organization has begun to reconsider the concept of HR being a high-level paper pusher but due to recent changes in employment law, the necessity for HR is imperative now more than ever. Today’s workforce is no longer a collection of the traditional employee but that of diversity, innovation, uniqueness, advanced technology and the urge towards corporate/social responsibility. Businesses, as well as major corporations, must provide strategic goals, objectives, mission, vision, and values along with an effective change in how to permit the new role of HR management within the scope.

Perception of HR in Business

HR perception in the past has shone dimly of actuality on the role of the HR professional. Due to a myriad of reasons such as lack of vision, related education, business acumen, experience, specific policy, strategic focus, and effective HR senior leadership has caused HR to be viewed negatively as a waste of labor hours. What may account for this perception is the human resources role within organizations in the past by senior executive management, human resources were known (and still is) as a paper pusher of company rules and is only around for hiring, firing, and handling complex issues regarding employee relations. Senior management’s direction placed on those in human resources is also the reason for the perception, when employment is low then they ask, what function is human resources serving, but when the need for staffing is high, then the tune changes and the role of human resources within strategic business and objectives is necessary. Those in senior management need to know how they want human resources to be included in business and organizational strategic planning so that the role and area of expertise are understood, in addition, responsibilities to both employees and the organization are well defined. The beginning includes reexamining the vision and mission of the company while also discovering what aspect HR will contribute for the organizational accomplishments beyond recruitment, staffing, termination, and utilizing the myriad of talent that human resources possess.

HR professionals bringing a new perspective with a bold mission for the organization is a great place to begin in how the change in perception revitalizes the role of HR because, in today’s workforce, diversity and organizational culture are one of the many roles of HR. The workforce of today requires HR displaying its focus areas/disciplines and distributing how much they impact the organization, especially with massive attention on workplace diversity, is a complex issue that requires more concentration on the employees within the organization in addition to a workplace policy that embraces differences within the talent community. HR professionals are frontline communicators leading the organization’s standard of operations inappropriate employee behavior, and respect for others but also involves management fully understanding employment laws and ethical employment practices.

Ensuring a steady comprehension of the company’s business and organizational goals along with being increasingly knowledgeable of current employment laws and regulations that assist in governing the company along with necessary training of managers and supervisors. Providing flexibility with communication and also taking the time to get to know employees and their goals is another method of revitalizing the perception of HR.

In regard to the changes that HR has gone through, some companies still utilize the department as executive secretary liaisons between the employees and management; however, this perception has dampened HR due to those in the department not really understanding how to address employees during challenging employment issues.

HR’s Road to Recovery

Recent research by business writers and HR professionals have begun to explain the lack of purpose attitude for the HR department as well as how HR can implement certain changes to reclaim its seat at the management table strategically.

Peter Cappelli, Harvard Business Review author of ‘Why We Love to Hate HR… & What HR Can Do About It’ addresses what HR can do to demonstrate why they exist and their importance to a company such as their counter departments and to reduce the hate employees may feel against HR. Cappelli suggested the following to create a stronger and relevant HR:

  • “Set the agenda.
  • Focus on issues that matter in the here and now.
  • Acquire business knowledge.
  • Highlight financial benefits.
  • Walk away from time wasters” (Cappelli, 2015).

Susan Heathfield, author of ‘The 3 New Roles of the Human Resources Professional’ explains that now HR has positioned itself with additional roles within the business that are strategic in implementing necessary changes. Heathfield states that “Successful organizations are becoming more adaptive, resilient, quick to change direction and customer-centered” (Heathfield, 2017). Academic human resources management courses that encourage business students and future HR practitioners to become more business oriented and customer-oriented in servicing both internal and external customers assists in preparation for revitalizing the role of HR. By adopting this new persona of the HR professional, businesses that influence this type of organizational behavior start within the culture of the business while also maintaining senior leadership that manages how HR should be represented within the organization. HR as a strategic business partner is evident organizations such as Society of Human Resources Management (SHRM) providing resources and tools for HR professionals to go beyond their basic expertise and set up with learning skills that align with the organization. A strategic business partner impacts important business decisions that influence labor costs, marketing, financing in regard to organizational budget, and career-specific management programs. HR as the employee advocate is being revitalized to supply assistance to employees professional and personal concerns that impact job performance. Employee advocate within HR as a game changer permits employees to discover what the multitalented department can accomplish when connecting with employee issues that concern them while aligning HR focus areas to better serve the employee. Recovering the HR professional purpose is to “create a work environment in which people will choose to be motivated, contributing and happy” (Heathfield, 2017, para 7). The HR professional is there to incorporate organizational culture in addition to providing expert advice to management and employees regarding their business relationship with the organization. HR profession as a specific change innovator is quickly on the rise within the organization. HR reinventing the customer-oriented aspect while adding creative methods in initialing necessary changes in regard to mission, vision, organizational culture, employment practices, values, beliefs, and progressive programs to continue positive change reception from the overall organization.

The imminent requirement for a change in perception is connected to HR’s viability and role within the business.

The role of HR is imperative and continues beyond recruitment, staffing, and firing employees but the plan in which businesses want to utilize the vast knowledge within the HR role depend on senior executive management and key stakeholders as well as the strategic approach within the organization. Reexamination of HR within the organization impacts the business approach. HR now has the resources, tools, and strategic roadmap to be taken seriously within the business objectives by aligning human resources goals with that of the organization to rebirth a stronger and more business relevant department that supersedes the expectation and perception of their peers. The imminent requirement for a change in perception is connected to HR’s viability and role within the business.

Importance of Strategy in Business Management

All the successful businesses in this world are based on great strategies. Strategy and planning are two important steps without which you cannot think of successful business. Whether you are launching a new business, a new product, a new campaign or a business division, you must first have a strategy. The best managers know the value of strategy and how critical it is to the health of a business. From Steve Jobs to Howard Schultz, Jack Welch and all the great managers and business leaders have talked and written about strategy and its importance. Behind great products and great marketing campaigns, there is the power of strategy. Kotler has also highlighted the value of strategy and how a good marketing strategy helps brands succeed in a highly competitive world.

When Jack Welch joined as GE CEO, he knew there were major hurdles in the way of GE and finding growth would be difficult. So, he decided to give his business a new direction. The strategy he used was simplification. What often happens is that executives and managers do not have a clear cut strategy and so whenever a change happens or a new force arrives in the market, they are left feeling defeated because they are not ready to shift direction. If you want to bring an organization-wide change, you first need to have a strategy that can help you go farther than simply achieving targets. From product launch to marketing and sales and even finance and HR, everywhere you need a good strategy to win. The biggest technology companies like Google and Facebook are known for their great HR strategies. Apple and Microsoft are well known for their great product strategies. If Amazon became the biggest e-retail giant, the reason was that it had a great strategy. From being just a book seller to being the biggest online retailer, everything was based on the power of the leaders’ strategy. Strategy can be as powerful to remove every small and big hurdle from your path. Jack Welch brought simplicity in his organization because he knew without it there was going to be clutter which could kill productivity by killing communication. He divided the entire business into several divisions where each one had its own leader and each leader had the ownership of his business. He removed several layers of management to create a leaner structure which was more agile and more productive. Communication could move faster and the decision that could otherwise take years, could be made faster and within days. A strategy can change a business’ direction and everyone knows GE has continued to expand despite the turbulent market and geopolitical situations.

Other big businesses have also focused on strategy to find faster growth in international market. Apple, Microsoft, Starbucks, Nike and all the other big brands have created growth through great business strategies. All of them have great product and marketing strategies. Apple’s product strategy has made it one of the biggest brands of the world. Similarly, Nike’s marketing strategy is appreciated globally for its ability to connect with its fans. An attractive strategy makes an attractive business. It brings synchronization and improves collaboration and communication. Big brands are always ready for the future and know that business can have to go through critical economic phases where only a good business strategy can help. The last decade has seen several phases of economic and geopolitical turbulence. Without an excellent strategy, it becomes difficult to face the changing winds. It is a time where all the existing ideas from innovation to globalization are being challenged. It is the time of disruptive innovation and brands like Uber and Air BnB have found growth only through great business ideas and business strategies. Just a simple piece of technology cannot help you win. Several brands have failed in this highly competitive world only because they made financial investments but when it came to strategy theirs was weaker than their competitors. The number of your most critical competitors is always few and if you want to win you must have a stronger strategy than them. Flexibility, simplicity and other strengths can be brought about through the use of a good business management strategy. Organizations that have a complex business strategy and organizational structure, find it difficult to change direction when a change happens. Technological changes can happen overnight and geopolitical and economic changes can challenge your biggest strengths. When new businesses come and challenge the existing businesses with weaker value propositions, it becomes difficult for the existing businesses to shift gear and such businesses crumble.

Industry-wide competition has increased in the 21st century and you must have a great strategy to make your presence felt. Just having great managers onboard would not do. You need to synchronize to make use of the biggest strengths you have. Simplicity is a great strategy and the simpler your brand and product are, the higher will be your popularity and faster your growth.

What You Need to Know About Business Analytics Training


Business analytics refers to a practice of repetitive, systematic evaluation of an organization’s data, with emphasis on statistical techniques and tools associated with analytics such as SAS, R, Python, Hadoop etc. Business analytics has become the lifeblood of every organization. It has now been adopted by organizations that practice data-driven decision making, whether by human beings or machines that make fully automated decisions.

Business analytics is used by skilled professionals to extract useful insights from the enormous amount of data generated on a day-to-day basis. This data is treated as an asset by big corporations as it can help them to gain a competitive edge over others. It helps to identify the sources of problems, the reasons for them and gives you information on future trends regarding these issues. It can also help to predict and influence outcomes in customer behavior. With the advent of computers, storing and interpreting large volumes of data has become easier.

Skilled professionals serve as an aid in this endeavor, as they have the expertise and skills to infer meaningful information out of raw facts and figures.


Two specific areas are covered by business analytics:

1) Business Intelligence

2) Statistical Techniques

BUSINESS INTELLIGENCE: If the organization has to predict future performance, it is vital to collect and interpret historical data relating to the various departments and members of the organization. Business Intelligence involves examining historical data associated with the performance of the departments and the team members working in the organization.

STATISTICAL TECHNIQUES: This area involves the use of statistical tools like descriptive analysis, predictive analysis and prescriptive analysis.

a) Descriptive Analysis involves understanding the current position of the organization by tracking key performance indicators.

b) Predictive Analysis involves assessing the likelihood of future outcomes by analyzing the trend data.

c) Prescriptive Analysis involves using historical data generated in the area of business intelligence and using it to produce suggestions on how to deal with parallel circumstances in the near future.


The growing demand for talent in the field of analytics can be fulfilled by becoming proficient in the relevant skills and gaining the knowledge required for performing business analytics. This can be achieved by acquiring business analytics training. This training is essential to succeed in today’s highly data-driven and tech-driven world.

1) Training enables smart decision making

Business training will help you to access good and valid data. It inculcates the skills and expertise required for collecting, organizing, analyzing and interpreting data generated on a daily basis. These skills and knowledge bases can assist you to take smart, logical, and strategic decisions.

2) Training shifts your career to a promising field

Business Training helps existing employees as well as newcomers to advance their career and to reach greater heights. The job of a business analyst is now regarded as one that commands the industry’s best salary. The unparalleled demand for skilled professionals i.e. business analysts, has led to an upward trend in their pay packages and laid the foundation for a fulfilling, rewarding and exciting career.

Leadership Team Training Is Important

Development of leaders at every level of the organization is vital in today’s complex business climate. Organizations today need to provide leadership development training to the team, not just individual leaders. No leader can do it alone. Leaders must work collaboratively with others to solve problems and find solutions to issues.

In today’s business climate, organizations need good leaders at all levels who are in step with the organization’s goals and objectives. Although most organizations do have leadership development programs, they do not tightly align with organizational strategy, have the full support of upper management, or have a real impact on the overall success and performance of the organization.

The number one problem with employee training programs is the same problem involved with the implementation of any organizational strategy or program. That is employee buy-in. Before we invest in any employee program, we should go and learn from the employees. What do they need? What do they want? What do they believe? What do they understand? If we let them be a part of the development of the program, it will be much more successful.

No company can afford any kind of leadership training program if the majority of employees believe that the program is not relevant to the issues they deal with. If you want your leadership training programs to be successful, everyone needs to be on board and in support of the program.

When we survey organizations, about 6% characterize their leadership development programs as Top Shelf. What defines Top Shelf? A leadership training program that has the support of upper management, aligns with strategy, builds a strong leadership talent pipeline, and has a positive impact on the overall success and performance of the organization.

Our surveys reflect a real gap between employee views and upper management’s perceptions of the effectiveness of individual leadership development programs. Employees see less value in the leadership training programs than management. Over 80% of the employees believe that the leadership training programs are not relevant to the issues that they deal with.

Only 29% of management in Top Shelf organizations see leadership development as a strategic priority. If you want your leadership training program to be effective, there needs to be a connection between the training program and the work the employee performs. Upper management needs to be more open to the ideas and suggestions of employees. More communicative, more risk-taking, and more strategic about their leadership training program.

Nine Meeting Tips

1. Only have a meeting when needed

2. Keep them focused and moving

3. Let the people carry the content; you guide the process

4. Acknowledge and reinforce constructive contributions

5. Use an agenda to stay on track

6. Summarize key points and ask for agreement

7. Review assigned next steps (make sure everyone goes from the meeting to doing)

8. Conclude by summarizing the group’s accomplishments

9. Thank group members for attending and their participation

How Technology and Innovations Are Skyrocketing Courier Services

Over the past decades, technology and innovations deeply influenced our lives. While there seems no limit to the progress of technology, most industries are using the advancements and smart technologies to serve their customers better and faster. Courier services companies have been already offering effective delivery services to businesses and individual customers at their behest. However, these days, they are delivering the parcels faster, mostly on the same day and technology is helping them in doing so. As a result, there is an increase in customer satisfaction and subsequently more demand of their services.

Without further ado, let us discover how actually technology advances are impacting the courier services and facilitating them in faster and same-day deliveries.

GPS tracking

Accurate location tracking through GPS technology are helping the delivery men to know the distance, appropriate routes to the drop destination and plan their deliveries consciously. They can know the shortest or fastest route in advance with least traffic or congestion and eventually follow it to deliver.

Better delivery time estimations

With GPS and routes tracking facilities, courier companies can give an exact time for the arrival of the parcels to their customers. The customers too can know when the parcel is en route and how much time it will take for the shipments to reach. So, better tracking and time estimates give them the best delivery experience ever.

Shorter delivery times

Many courier services companies now have the potential to offer the fastest delivery, i.e. on the same day. Thanks to smart technologies, they are constantly seeking ways to cut-down delivery times by half to offer greater convenience to the customers. Moreover, same-day courier services are an assurance to them that they have a reliable option in case of very urgent situations and can get their parcels delivered the place they want seamlessly.

Drones to make deliveries lightning fast

Drones are definitely the future of goods transportation and courier services. Although it seemed a distant dream for most delivery companies, it is already gaining prominence in the large-scale service companies. Drones have the immense ability to bypass all the traffic and all physical obstacles in a road journey, allowing the companies to deliver the courier parcels fastest.

All said and done, these cutting-edge advancements are aiding the services companies to streamline and simplify their working process. They are coming up with brilliant ways to reduce their delivery times and offer services at inexpensive rates so that customers from all sections can afford. While the courier and delivery services these days are taking new turns due to smart advancements, they are providing extraordinary flexibility and conveniences to the customers.

Workforce Management Solutions for the Insurance Industry

Workforce management solutions (WFM) are the driving force for insurance companies; particularly larger departments such as policy administration, underwriting, claims processing, shared services, and contact centres.

Learn to keep balance in managing your workforce

Ensure proper skill levels and mixes: Ensuring that operations teams consist only of experts can get expensive. This is why it’s important to assign a mixture of skill levels within the team – teams can have both junior and senior workers. The senior team members can mentor juniors and help with complex cases. Additionally, some team members can be cross-trained. This would allow teams to lend and borrow resources with each other.

Ensure flexible, real-time workforce management: When it comes to workloads there are daily spikes and lull times. This is the area where real-time workforce management increases efficiency to soften the extremes. For example, additional resources could be used to cover workload spikes, or employees can volunteer to leave early without pay.

Manage team cycles: Management styles for Adhoc / firefighting are confusing, thus they show lower performance. Activity consistency is important to manage teams and operations to improve performance results.

For example, Monday can be the day to discuss plans for the upcoming week, Tuesday to review the week prior and talk about key insights. Wednesday could be used to plan strategies for the next week. Another way to increase performance is to have daily huddles in the morning. In fact, there are numerous recurring operations management routine choices that can be implemented.

Balance loads across teams: To keep efficiency consistent, operations leaders can monitor workloads across all teams and make changes as needed. For example, leaders can transfer some of the workload from busy teams to teams with more capacity. Another method operations leaders can use is lending staff to assist other teams. Significant workload imbalance across teams increases employee dissatisfaction because they begin to feel like job distribution is unfair.

Plan your workforce efficiently

Improve resource forecasting: Knowing what future demands on resources will be and forecasting correctly means significantly fewer resources will be wasted. Insurance companies can hire the number of staff they need rather than hiring extra staff just in case they need them.

Improve forecasting horizon: Forecasting significantly into the future means companies will have time to hire the optimal staff from both a compensation and skill-set perspective.

Be aware of seasonality and consider it in planning: It’s important with workforce planning to consider changes in workloads during different seasons. Without considering changes you run the risk of having too many or too few resources; thus, negatively impacting performance. For example, work is busier for car insurance companies at the beginning of winter because of the impending frost and ice on the roads.

Monitor trends and embed them into planning: Knowing and embedding trends into workforce planning allows you to increase or decrease your organization’s team when the volume of work grows and decreases. This also takes away the risk of low performance and backlog.

Which WFM program is suitable for insurance providers?

The nature of operations is a complex topic. To run workforce operations efficiently requires an appropriate WFM solution for areas such as planning, forecasting and scheduling. Additionally, it offers transparency in regard to staff skills, performance and potential bottlenecks